Terms of Use and Privacy Policy

Last Updated: June 01, 2025

1. Overview of Services

Goldilox provides Snowflake optimization tools including query analysis, clustering recommendations, cost reduction insights, and performance monitoring dashboards.

2. Customer Data Access and Privacy

We take your data privacy seriously. Here's how we handle your information:

Metadata accessed within your Snowflake account includes query history, table metadata, execution profiles, and clustering definitions
All analysis and processing occur within your Snowflake environment—we do not extract, transmit, or store your data outside your account
Limited data sharing requires explicit consent for telemetry or diagnostic logs
No retention of query logs or metadata without approval

3. Data Security Practices

Our implementation includes:

Encryption in transit and at rest
Role-based access control
Audit logging
Periodic vulnerability assessments

4. Intellectual Property

Software, documentation, and UI designs belong to Goldilox. Users receive limited, non-exclusive licenses for internal use only.

Prohibited activities include:

Reverse-engineering
Sharing insights or proprietary information
Unlawful deployment

5. Acceptable Use Policy

Prohibited conduct includes:

Unauthorized access attempts
System misuse
Competitive benchmarking without permission
Deployment violating data protection regulations

6. Service Availability and Support

Support is available via support@goldilox.com.

We do not guarantee uninterrupted access; Snowflake maintenance and third-party outages may impact service availability.

7. Limitation of Liability

Goldilox disclaims liability for data loss, revenue loss, and indirect damages. Maximum liability equals amounts paid during the preceding twelve months.

8. Contact Information

For questions about these terms, please contact us at support@goldilox.com.